BongoBongo is a Tanzania-based online casino that has emerged in the local gambling scene relatively recently. It offers a good array of gaming choices, aiming to cater to both newbies and seasoned players, no matter the gaming experience they are after.
Our review will delve into the venue’s characteristics – from the user interface, game variety, and payments to customer care and overall quality of service. Put simply, we aim to help you find out if it is well-equipped enough to meet your expectations.
User Interface and User Experience
The website of BongoBongo is visually polished with a color palette primarily consisting of purple and yellow, giving it a lively appearance. The design seems to target a more contemporary demographic but may not appeal to everyone who prefers a more simplistic or professional look.
Navigating through the site is easy, with marked sections for Casino, Live Casino, and Virtual Games among others. Users can conveniently find their favorite games or find new favorite ones with ease. Despite the good layout, there are some performance issues on the site as certain pages load slowly. This could be frustrating for users, especially with a poor internet connection, resulting in a troublesome gaming experience.
For mobile users, BongoBongo offers an Android app, which greatly makes up for the somewhat sluggish work of the website. The app is user-friendly, resembling the website’s layout and providing access to a similar gaming experience. However, the absence of an iOS app is a major drawback for Apple users who will have to stick to the website and hope for good performance.
Game Variety
BongoBongo boasts a decent roster of games that is sure to appeal to many. The slots category is particularly extensive, featuring known titles like Majestic Crown and Diamonds Power: Hold and Win, both topping the popular games in the casino. These games are developed by top studios, meaning you can count on contemporary visuals and mechanics that can take you to great wins. The RTP on the other hand is as good as the iGaming industry allows it to bet
The table games section on the other hand offers a good range of options as well, including variations of popular picks such as Roulette, Blackjack, and Baccarat. Players can select from choices like Multihand Blackjack and European Roulette, which are just a handful from the dozens of options available. All in all, the assortment ensures that both casual gamers and serious enthusiasts can discover games that suit their tastes.
Moving on to the live casino segment, it really nails it. BongoBongo presents dozens of real-time gaming lobbies with real-life hosts for games, like PowerUp Roulette and Speed Baccarat.
Impressively designed, the live casino of BongoBongo offers a truly engaging experience that blends with a lot of winning opportunities.
Payment Options
One notable draw of BongoBongo is the support of key payments like mobile money services from Vodacom M Pesa and Tigo Pesa. These are essential for local users, providing them with a convenient way to manage cashouts and top-ups. The website offers guidance on how to make transactions, which can be especially beneficial for users new to the world of online gaming.
Deposits are swiftly processed, allowing players to dive into gaming right after making their payments. On the other hand, withdrawals typically take up to 24 hours to process which aligns with industry standards. Still, the lack of support for alternative payments like credit cards or e-wallets may be disappointing for users who value more freedom in making payments online.
Security Measures and Fair Gaming
BongoBongo places an emphasis on security by implementing SSL encryption to safeguard users’ information during transactions. Additionally, the casino holds a license from the Gaming Board of Tanzania ensuring compliance with local regulations and enhancing its credibility within the industry.
Customer Service
BongoBongo provides multiple ways for customers to get assistance such as over phone calls, email and WhatsApp. Having a WhatsApp support option is especially handy for those who prefer casual communication. Customer service is accessible from 7:00 AM to 11:59 PM covering most of the day although not having round-the-clock support could be a drawback for users facing issues outside these hours.
In testing response times were generally satisfactory with most queries being handled within minutes. However, the quality of assistance may vary among agents with some taking quite a long time for basic questions. On the plus side, the website features a FAQ section that answers some key queries but could be expanded to be more useful nonetheless.
To reach out for support, users can connect with BongoBongo via:
- Phone: +255 767 225222 or +255 719 111811
- WhatsApp: +255 742 913333
- Email: help@bongobongo.co.tz
- Facebook: Through their page
Responsible Gaming
BongoBongo promotes safe gaming by providing tools and resources to help players manage their gaming activities. Players have the option to set deposit limits take breaks from playing games or self-exclude if they feel their gambling habits becoming concerning. The casino also directs players to organizations that offer assistance with gambling addiction.
Conclusion
In summary, BongoBongo appears to be a solid choice for players in Tanzania who are keen on casino games and live dealer gaming. The website’s design is lively and despite the occasional technical issues, is overall reliable. The inclusion of payment options such as M Pesa and Tigo Pesa is one more advantage, that we can’t overlook.
Overall BongoBongo shows promise as a casino for Tanzanian players. With some improvements, it could position itself as a top platform in the region.